Customer Service

Customer Sales & Service

This section contains a list of the questions most regularly asked by our customers - which have been split into sections for your convenience. If you still can't find the answer to the question you are looking for, feel free to contact us by phone on (+45) 32 96 30 00 or send us an email and we will ensure you get the answer to your question.

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Most Asked Questions

- Are the boats covered when it rains?
  - We can never guarantee covered boats but strive to adjust the boat type used to the weather situation where possible. The Waterbusses are mainly open boats.
    
    Because we cannot guarantee a covered boat when it rains we have decided to offer all our guests on the open boats a free poncho if it should rain.
- Where do I find information about delayed or cancelled departures?
  - Information about delays or cancellations will when possible be posted on our website www.CanalTours.com
    You can also contact our office on telephone +45 32 96 30 00.
- Do the guided tours make any stops along the route?
  - No the tour is non-stop. It starts and finishes at the same place.
- Do you do tours to Middelgrundsfortet?
  - No we have no tours to Middelgrundsfortet or Flakfortet. We are only allowed to operate within the boundaries of Copenhagen harbour.
- Can we bring our own drinks?
  - Yes, you are more than welcome to bring your own drinks (but please remember to take any bottles or cans with you when you leave).

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Sailing Updates

Because of ice in the harbor and the canals, all departures are temporarily suspended. Keep checking our website for updates.
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+45.3296-3000 +1.360-717-1325 +34.51-655 1136 +43.720-980-375 +44.845-004-4345 +49.8972101070123